Frequently asked questions
Contacting customer service
Get in touch on firstname.lastname@example.org. I will respond within 4 hours from Monday to Friday.
What kinds of books are selected by Joya Books?
I pick the best of contemporary books with engaging stories, lively characters and breathless pace.
The quarterly book subscription includes titles that have received a warm welcome in their native countries. A book chosen by the author will accompany it.
Both books are paperback size
What if I’ve already read the book?
Great question! Each book is picked because it’s gone under the radar, so the chances of this are slim. But if it does happen, I’d encourage you to gift the book to someone special. And dive into the surprise book instead!
I don’t know you, why should I trust your recommendations?
Every book box is created by me, Angélique, with a little help from some authors along the way. I’ve spent my entire life in and amongst stories, from working in the publishing world to my current career as a translator.
Books have always been a part of my life, even when I’ve moved from one continent to another. The stories come with me. So picking a hidden gem for you to read? It’s one of my favorite things to do.
What if I don’t like the books?
Although this is a book box subscription, in some ways it’s a virtual book club. You’ll be invited to join the Joya Books Facebook community, as well as share your feedback each season via email. I’d love to hear what you love and what you’d like to change.
So I can tailor the books to meet your interests as much as possible! And who knows, maybe you’ll fall in love with a book that you’d never normally have picked up off the shelf.
Can I skip subscriptions sometimes?
Of course! You’re welcome to pause (or cancel) your subscription at any time.
How does the subscription work?
When you sign up for the book subscription, you will pay 39€ (+ shipping) per box each quarter. Your subscription automatically renews on the anniversary date unless you decide to pause or cancel before your upcoming bill date.
The first box is sent straight away, so you should receive it within 3-5 days.
Canceling your subscription in 1 click
How to cancel your subscription in 1 click (or two) ?
You are free to pause or cancel your subscription at any time. Here is a step-by-step guide to cancel your subscription.
Step 1 :
In the menu, click on the ‘little person’ icon
Step 2 :
Enter your email address and password to log in your account
Step 3 :
On the page that just opened, click on Manage, at the bottom left
Step 4 :
To pause your subscription, click on the button Pause, on the right
You can specify the length of the pause.
Step 5 :
To cancel your subscription completely, click on Subscription Settings, at the bottom right
Step 6 :
Click on Cancel my subscription to cancel your subscription
Et voilà ! Quite easy, right ? But if you still have trouble to do it, please send me an email on email@example.com and I’ll happily do it for you.
Can I purchase a gift card?
For the moment, gift cards are not available on Joya Books. However, you can pick any of the one-time boxes or a subscription to gift it to someone you love.
I gift a box, a coffret or a subscription, can I add a personal message?
Yes! At checkout you will be able to enter your personal message.
I have a coupon, how can I use it?
When you are ready to pay, enter the code in the coupon field. Don’t forget to validate!
I forgot to enter the coupon before paying, what can I do?
Unfortunately, once the payment is confirmed, we can’t add the coupon anymore.
Shipping and delivery
Where do you ship to?
Joya Books delivers everywhere in Europe :
From 4 € : Netherlands
From 6 € : France, Belgium, Luxembourg, Germany, Austria, Hungary, Poland and Czech Republic
From 12 € : Rest of europe
In The netherlands, orders are delivered within 2 days.
In all other countries, orders are delivered within 3 – 5 days
How can I track my order?
All orders are tracked. The carrier should send the tracking email automatically. In case you haven’t received it and you are worried that it’s not arrived yet, feel free to contact me at firstname.lastname@example.org. The boxes are extremely flat they fit in your letterbox. You don’t need to be home to receive the parcel.
How long does it take to receive my order?
Usually, it takes a maximum of 5 days after the parcel has been sent.
I input the wrong address, can I change it?
If the order has not been validated yet, you can change it. Please get in touch as soon as possible on email@example.com.
I want to cancel my purchase, is it possible?
Unfortunately, you are unable to cancel your purchase.
I paid duty, will you reimburse me?
There are no duty on items send within Europe. Joya Books is not liable for any extra costs.
My order is damaged, what should I do?
We take great care to protect the books, however, these things can happen. Please get in touch with a photo of the damaged books on firstname.lastname@example.org so we can discuss a suitable solution.